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Customer Portal 360
A unified customer portal for services, requests, invoices, payments and support.
Explore the project
1 / 1Project information
- Sector
- Professional services
- Platforms
- Web
- Project type
- Platforms
Services delivered
Web application developmentCustomer service automation
THE BIG PICTURE
Project overview
Customer Portal 360 brings customer self-service into a connected digital experience. A self-service portal combines services, requests, invoices, payments and support in one experience.
The challenge
Customers switch between channels to follow requests, invoices, payments and support, increasing manual calls and fragmenting the experience.
The goal
Reduce repeat support enquiries and give customers a clearer view of their services.
The solution
A self-service portal combines services, requests, invoices, payments and support in one experience.
Key capabilities
- Registration and sign-in
- Customer profile
- Requests
- Invoices
- Payments
- Support tickets
- Notifications
- Document centre
Measuring success
- Self-service adoption
- Reduction in calls
- Ticket resolution time
- Digital invoice payments
NEXTWAVE
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