Online stores
Connect product enquiries with orders and customer follow-up.
Taloo, a product by Nextwave
Every conversation.A clearer next step.
Conversations, your team and orders. In one workspace.
Customers ask on WhatsApp, then continue on Instagram or Messenger. Taloo brings conversations together with the customer, the responsible teammate and the next step, so your team can pick up where the last message ended.
- Channels together
- Customer context
- Clear ownership
- Order follow-up
Different ways of working. One shared workspace.
Every team has its workflow. Every customer needs follow-up.
From a product enquiry to a booking or support ticket, Taloo connects messages with the work behind them and keeps responsibility clear across your team.
Clinics and service teams
Organise enquiries and bookings with context for each customer.
Sales and customer support
Give each conversation an owner and each follow-up a clear status.
Teams across branches
Bring team conversations together instead of scattering details across accounts.
From the first message to the next milestone.
A conversation starts a clear path for the customer and your team.
A message arrives
The conversation joins your other channels in one shared inbox.
Context comes together
Customer details and conversation history stay with the follow-up.
A teammate takes over
Assign the conversation, set its status and add the needed note.
The next step is clear
An order, booking, ticket or follow-up gives the conversation a path.
Follow-up continues
Return to the case and pick up where you left off through to closure.
More of your work. One connected experience.
Tools that carry the conversation forward, from drafting a reply and following up to understanding team performance and connecting business tools.
AI assistance for replies
Help your team understand conversation context and draft a suitable reply while keeping people in control of follow-up.
WhatsApp campaigns
Organise outreach campaigns and follow-up messages, connecting each message to its next step in the workspace.
Bookings and appointments
Turn an enquiry into an organised booking, with appointments and reminders beyond the chat thread.
Reports that bring clarity
Follow conversation volume, response times and team performance alongside order and booking activity.
Integrations and webhooks
Connect the conversation workspace with your business tools through the integrations and APIs available in Taloo.
Follow up on mobile
Return to conversations and customer details through the Taloo app, and stay connected with your team away from the desk.
Can a conversation become an order or booking?
Yes. Taloo connects the conversation with the customer and an order or booking. Follow the status and next step in the same workspace instead of leaving fulfilment details buried in messages.
Which teams is Taloo designed for?
Taloo serves sales and support teams, online stores, clinics, service businesses and teams across branches. It brings channels, customers and follow-up into one workspace, with features suited to the way the team works.
Does Taloo work with just one channel?
Taloo brings WhatsApp, Instagram and Messenger conversations into one workspace, with each conversation’s status and customer context.
How does the team hand conversations over?
Assign conversations and tickets, and add internal notes so the next teammate has the context and knows what to do next.
What can automation help with?
Organise repeating steps with a visual flow builder, without code, and use tools to help your team draft replies.
Is there a mobile app?
Yes. Follow conversations, customer context and your team through the Taloo mobile app. The app link on this page opens the product website.
Where can I find current plans and integrations?
The Taloo website lists current plans, usage allowances and available integrations. Open the product website using Discover Taloo, or contact us to discuss your team’s needs and starting point.
Give every message
a clear next step.
Tell us about your channels, team and customer follow-up. We’ll show you how Taloo brings the details into one workspace.
Let’s discuss your team’s needs